Who are the members of the Cinemark rewards program?

As a member of the Cinemark Movie Rewards Program (“Member”), you are either a member of Movie Fan or Movie Club and are able to collect points and receive rewards and access other Member benefits (see below for details regarding enrollment in and the benefits, of each of Movie Fan and Movie Club.

Is there a limit to how many points you can get at Cinemark?

There is a 24-hour daily points cap operating as follows: a maximum of 500 points or points on a maximum of 10 transactions may be earned within a 24-hour period. Points may be earned for restaurant purchases, excluding alcohol, at participating Cinemark locations.

How to get a refund for a Cinemark ticket?

CONVENIENT REFUNDS AVAILABLE: If you’re unable to attend your movie, request a contactless refund online in our app or call 1-800-CINEMARK. Learn more about our refund policy. CONTACTLESS TICKETING: We encourage you to purchase tickets online, which will allow for a more contactless in-theatre experience.

When do they clean the auditorium at Cinemark?

Auditoriums are carefully cleaned before every showtime. For your convenience, seat wipe dispensers are available.

How do I enroll in a Cinemark account?

Once your enrollment is processed and accepted by us, we will establish an account in your name (“Account”) and assign you a member identification number (“User ID”). Access to your Account is through the Cinemark website or the Cinemark mobile app. Enrollment is limited to one Account per member per email address.

What happens if you don’t change your Cinemark account?

If you do not agree to any change (s) to the Terms and Conditions, you must notify Cinemark to terminate your Account or you must delete the Cinemark mobile app.

How are points earned at a Cinemark?

Certain Rewards are offered on a first-come, first-served basis due to limited quantities. Available Rewards are subject to change and may be subject to age-related restrictions solely at our discretion. 3.1 Earning Points: Points are earned through making purchases on the Site and at participating Cinemark locations.