What is the Sevottam model?
Sevottam is an assessment – improvement model that has been developed with the objective of improving the quality of public service delivery in the country. The word “Sevottam” is a combination of two Hindi words: Seva (Service) and Uttam (Excellent). It means “Service Excellence”, emphasizing the idea of “Service”.
What is the important feature of Sevottam?
Sevottam is a generic framework for achieving excellence in public service delivery. It comprises of 3 modules namely, Citizen’s Charter, Grievance Redressal Mechanism and Capability Building for Service Delivery.
Which model is developed by Government of India for public service delivery as a part of citizen centric governance?
Sevottam
The correct answer is Sevottam. Sevottam Model is a model proposed by the 2nd ARC (Administrative Reforms Commission) for public Service Delivery. Sevottam model provides a standard for providing public service delivery in a citizen-centric administration.
What is the standard to be met which will entitle as Organisation for Sevottam certification?
An organization which meets Indian Standard 15700:2005 will be entitled for “Sevottam” certification, “Sevottam” being the Indian name for excellence in service delivery.
What is citizen charter Upsc?
The citizen’s charter is a document that outlines the service commitment of organizations or service providers towards providing quality, high-standard services, including mechanisms for grievance redressal. This is an important topic for Indian polity and governance segments of the IAS exam.
What is e-governance Upsc?
e-Governance can be defined as the application of information and communication technology (ICT) for providing government services, exchange of information, transactions, integration of previously existing services and information portals.
What do you understand by e-governance?
Electronic governance or e-governance can be defined as the usage of Information and Communication Technology (ICT) by the government to provide and facilitate government services, exchange of information, communication transactions and integration of various standalone systems and services.
What is citizen charter in India?
A Citizens’ Charter represents the commitment of the Organisation towards standard, quality and time frame of service delivery, grievance redress mechanism, transparency and accountability.
What is citizen centric administration in India?
Citizen-Centric Administration means placing citizens at the centre of modern public administration. This can be achieved by addressing the immediate concerns of citizens i.e. transparency, efficiency, stability and continuity in the governance systems.
How do I become a citizen charter?
Six principles of the Citizens Charter movement as originally framed, were: (i) Quality: Improving the quality of services; (ii) Choice : Wherever possible; (iii) Standards :Specify what to expect and how to act if standards are not met; (iv) Value: For the taxpayers money; (v) Accountability : Individuals and …
Is Citizen Charter mandatory in India?
The Bill makes it mandatory for every public authority to publish a Citizen’s Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his salary and disciplinary proceedings.
What are e-governance models?
E-governance is the application of Information and Communication Technologies (ICTs) in government operations to achieve public ends through the introduction of digital means across various stand-alone systems between Government-to-Citizens (G2C), Government-to-Business (G2B), and Government-to-Government (G2G) and …
