What is Copc and why was it developed?
In 1996, COPC Inc. was established to promote and commercially exploit the new standard. This commercial exploitation mainly consists of auditing contact centres for certification. Companies can only retain the official accreditation if they recertify every two years.
What is COPC in medicine?
Our approach to primary care in the wards is called community oriented primary care or COPC. COPC is a way of doing primary health.
What is Copc in medicine?
What is COPC in public health?
Community oriented primary care (COPC) is a strategy whereby elements of primary health care and of community medicine are systematically developed and brought together in a coordinated practice. COPC unifies two forms of practice—the clinical care of individuals in the community and aspects of community medicine.
What is Copc disease?
In summary, COPC in its most generic form is defined as the provision of primary care services to a defined community, coupled with systematic efforts to identify and address the major health problems of that community through effective modifications in both the primary care services and other appropriate community …
What is COPC model?
Community-oriented primary care (COPC) is a model of health care delivery that tightly integrates primary care and public health.
What is the purpose of the COPC 2000 standard?
The COPC 2000 Standard is a comprehensive operating model for Contact Centre Operations. It is a world-wide benchmark and certification for contact centers. As well as an overall performance management system, COPC is designed to reduce costs, increase revenue, and improve service, quality and customer satisfaction.
What does COPC stand for in Business category?
COPC stands for … This standard is an internationally used operations management system for handling customer contacts. It is an abbreviation of Customer Operations Performance Centre. The approach is an instrument to measure performance and quality of customer contacts.
Who are the co-founders of COPC Inc?
With over 1500 sites across the world using it, the COPC Inc. standard is the de facto performance management system in the customer service and BPO space. Co-founders of COPC Inc. include Cliff Moore, Alton Martin and Peter Bloom.
What do you need to know about COPC CX?
Major brands throughout the world rely on the COPC CX Standard for their customer experience management program. The COPC CX Standard comes in three versions: for customer service providers (CSPs), for outsource service providers (OSPs), and for vendor management organizations (VMOs).
