What is a service user in mental health?
At its most basic, service user involvement is the active participation of a person with lived experience of mental distress in shaping their personal health plan, based on their knowledge of what works best for them.
What is a service user?
A generic term for a person who uses health and/or social care services from service providers.
What are the responsibilities of service users?
Service users are to be supported should they choose to take risks. Duty of care must be carefully balanced and risk assessment/mitigation undertaken. Service users have the right to receive timely information that is responsive to their needs, in a manner that best fosters informed choice and understanding.
What is community care psychology?
Community Care, provision of health, education, welfare, and general care of individuals within their community. In practice, the term implies care outside of a hospital or other such institution.
What is a service user in healthcare?
We use the term ‘service user’ as a broad phrase to refer to those who use or are affected by the services of professionals registered with the HCPC. We use the term ‘carer’ as a broad phrase to refer to someone who has, or who currently, looks after or provides support to a family member, partner or friend.
Why is service user involvement important in mental health?
However, the authors found a number of consequences of service user involvement including: Societal: reduced stigma and social isolation; improved service provision; increased understanding of mental health problems; increased social inclusion.
What is a service user healthcare?
What is a service user in hospital?
What is a service user? At C&I we use the term ‘service user’ to describe anyone who is a patient or a user of our services. Throughout our website and in our literature we frequently interchange the terms service user and patient.
Why is it important to involve service users in their care?
Evidence tells us that supporting patients to be actively involved in their own care, treatment and support can improve outcomes and experience for patients, and potentially yield efficiency savings for the system through more personalised commissioning and supporting people to stay well and manage their own conditions …
Who uses mental health services?
Younger adults aged 18–24 (11%; 411,000) were slightly more likely to have mental health need than the general population, as were people with low income (11%; 1,136,000), unmarried adults (11%; 1,295,000), and people who had non-continuous health insurance coverage (12%; 187,000).
Why are mental health services important?
Mental health services also reduce the risk of chronic diseases related to stress, anxiety and substance abuse. Most importantly, mental health services save lives, while improving the outlook for people who may feel hopeless and lost.
Is service users the correct term?
We describe people as service users whether they’re actually using a service or not. It’s become a generic term to define the people we might and do support. The NHS has patients. Adult social care has service users.
How are service user experiences of psychiatric hospitalisation similar?
Striking similarities in service user experiences were found across all of the six countries, the first experience of psychiatric hospitalisation emerging as especially significant. Findings indicate the need for further action in order to develop more recovery and person-centred approaches within hospital care.
What does good experience of service use mean?
This guideline covers the components of a good experience of service use. It aims to make sure that all adults using NHS mental health services have the best possible experience of care. NICE has also produced a guideline on good experience of care for all adults using NHS services. Who is it for?
What’s the average experience of a service user?
There have been small fluctuations in service users’ overall experience over time. In 2020, 19% of service users rated their overall experience as very good and 3% rated their experience as very poor.
How often are mental health service users re-hospitalised?
Data from Europe, USA and Canada indicate that up to 13% of mental health service users are re-hospitalised soon after discharge from acute psychiatric inpatient care [ 4 ]. Studies indicate that psychiatric hospitalisation and re-hospitalisations constitute profound interruptions to a person’s life, which may impact on quality of life.
