What does ClickSoftware do?
ClickSoftware, based in Burlington, Massachusetts, provides automated mobile-workforce-management and service-optimization solutions for enterprises and small businesses. The company’s software is used by service companies to streamline the scheduling and dispatching of field service employees.
Did Salesforce buy ClickSoftware?
Salesforce previously posted this announcement of its agreement to acquire ClickSoftware on August 7: SAN FRANCISCO, Calif. — August 7, 2019* — Salesforce (NYSE:CRM), the global leader in CRM, today announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions.
Who bought ClickSoftware?
Salesforce
Salesforce acquires field-service company ClickSoftware for $1.35 billion. ClickSoftware customers include Bosch and Vodafone. The deal comes just two months after Salesforce made its biggest deal ever, buying Tableau for $15.3 billion.
What is ClickSchedule?
ClickSchedule is the service scheduling application of the ClickSoftware Service Optimization suite. ClickSchedule brings state-of-the-art scheduling capabilities to your organization, helping you to: Manage human resources. Reduce service costs. Optimize service response to meet your customers’ needs.
What is click FSE?
In choosing Click Field Service Edge you get a Cloud based Field Service Management-solution, which focuses exclusively on optimising the most challenging field service management questions. FSE offers intelligent automation which ensures a more efficient transaction of the service process.
What is ClickSoftware’s pricing strategy?
ClickSoftware offers quote-based pricing, meaning that each client receives an individual package tailored to the needs of his business.
Who bought Salesforce?
SAN FRANCISCO — Five years ago, Marc Benioff negotiated to sell Salesforce, the software company he co-founded in 1999 and has run ever since, to Microsoft. If the deal had gone through, he would have been richly rewarded — but, in the end, just another employee of the tech colossus.
Is quip owned by Salesforce?
In July 2016, Salesforce announced the acquisition of Quip for an estimated total of $750 million. In January 2017, Quip acquired designer studio Unity and Variety.
What is IFS FSM?
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.
What is Field Service Edge?
Click Field Service Edge from ClickSoftware (a Salesforce Company) is a cloud-based market-leading field service management software solution that delivers intelligent, automated decision-making at every stage in the service lifecycle.
Does Amazon use Salesforce?
Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
Is Salesforce owned by Microsoft?
As Salesforce grew, it had its own scrapes with Microsoft over employees and patents. After Satya Nadella became Microsoft’s chief executive in 2014, he and Mr. When that idea foundered, he offered to sell Salesforce to Microsoft for $70 billion, about $22 billion over its market value.
What do you need to know about ClickSoftware support?
Subscribe to updates, Scheduled Maintenance updates, and Find incident RCA. Click’s StatusPage Site: status.clicksoftware.com provides transparency around service availability for Field Service Edge (FSE) and shared services of Service Optimization v8 hosted customers. It allows you to:
What does ClickSoftware do for Salesforce field service?
ClickSoftware enables companies to intelligently schedule and optimize field service work. Salesforce Field Service Lightning, built on Service Cloud, harnesses the latest in dispatching, mobile workforce empowerment and IoT technologies to empower companies to connect their entire service workforce on a single, centralized platform.
When did ClickSoftware join the Salesforce family?
Salesforce introduced Field Service Lightning in 2016 to empower the mobile workforce with a 360-degree view of the customer, predictive insights and an offline-first mobile app. ClickSoftware and Salesforce have partnered since Field Service Lightning launched to deliver proactive, intelligent field service.
What is the status of clicksoftware.com status page?
Click’s StatusPage Site: status.clicksoftware.com provides transparency around service availability for Field Service Edge (FSE) and shared services of Service Optimization v8 hosted customers. It allows you to: Releases & Maintenances are communicated via StatusPage to subscribed users.
