What does an IT service desk analyst do?
IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems. They can also be called helpdesk support technicians or service desk analysts.
IS IT service desk a good career?
Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer.
What is the salary of service desk?
Service Desk Salaries
| Job Title | Salary |
|---|---|
| Wipro Service Desk salaries – 4 salaries reported | ₹18,829/mo |
| Accenture Service Desk salaries – 3 salaries reported | ₹28,560/mo |
| HCL Technologies Service Desk salaries – 3 salaries reported | ₹15,000/mo |
| Wipro Technologies Service Desk salaries – 2 salaries reported | ₹1,97,132/yr |
How much does a Helpdesk Analyst Make?
Help Desk Analyst Salary
| Annual Salary | Weekly Pay | |
|---|---|---|
| Top Earners | $62,000 | $1,192 |
| 75th Percentile | $52,000 | $1,000 |
| Average | $45,336 | $871 |
| 25th Percentile | $36,000 | $692 |
What is Wipro Service Desk?
Digital Workspace Service Desk is a unique learning-integrated program which offers students a chance to build a remarkable career with Wipro, while pursuing their higher education in EPGDBM (Executive Post Graduate Diploma in Business Management) from a premier educational institution in India, sponsored by Wipro.
Is Service Desk a technical job?
Job experience and skillsets Of course, the service desk role is technical in nature, but it is obvious that softer skills play an increasingly important role in achieving excellence.
What is the future of IT helpdesk?
Thanks to new and improved technologies such as AI and chatbots, the need for a service desk staffed by people that handle repetitive calls will simply disappear. In 2030, chatbots, scripts, and other tools will fully take over the relatively simple and repetitive work that some service desk employees now do.
What job can I get after helpdesk?
After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator.
What is the salary of service desk job in Wipro?
How much does a Service Desk Analyst at Wipro make? The typical Wipro Service Desk Analyst salary is ₹2,69,354 per year. Service Desk Analyst salaries at Wipro can range from ₹2,16,344 – ₹5,46,014 per year.
What is service desk CTS?
The Service Desk Technician’s role is to ensure proper computer operation so end users can accomplish their business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.
Is a help desk analyst a good job?
If you’re looking for a technology role that will keep you on your toes and exercise your interpersonal skills, help desk analyst can be a great job. A help desk role can also be a great way to break into the technology industry. The midpoint salary for a Tier 2 role is $50,000 and for Tier 3 it’s $60,250.
How do I become a help desk analyst?
The primary qualifications you need to become an entry-level help desk analyst are an associate’s or bachelor’s degree and customer service skills. Since this is an entry-level position, many employers do not require candidates to have professional experience, although a background in IT may be necessary.
