What do I do if I lost my MetroCard?
If your card is lost or stolen, simply call 511 or 718 330-1234 and follow the prompts until you get to the Balance Protection Program. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard.
How do I get a senior subway card?
How to get a Reduced Fare TAP card for Seniors
- Get a temporary Reduced Fare TAP card right away at a Metro Customer Center.
- Make sure you have proper documentation and an image of yourself in the correct size.
- Seniors 62+ hard copy application and requirements.
How do I transfer my MetroCard balance to another card?
All you need to do is go up to a Metrocard vending machine, insert your card after selecting either “Add Value” or “Add Time,” and the machine will automatically recognize that your card is expired. It will transfer the balance to a new card, and you can then complete your transaction.
How do I replace a fair fare MetroCard?
Log in to your ACCESS HRA Fair Fares NYC account. Click on the “Report Fair Fares NYC MetroCard Lost or Stolen” link and follow the instructions on the screen. Call 311 for assistance by phone.
How do I replace a lost senior MetroCard?
Call the EasyPay Account Service Center at 1-877-323-7433 immediately if your card is lost or stolen. You can also file a claim online. We will deactivate your card to protect you from unauthorized charges. We will also send you a replacement card in the mail.
Can I put my MetroCard on my phone?
With OMNY, riders can bypass lines to refill their MetroCards and simply tap their contactless bank cards or mobile wallet app on their smart phones to pay the fare.
How do I get a senior citizen card in USA?
If you are 65 years of age of older, you are eligible to apply for a senior card. Contact your local township office or senior citizen center and inquire about the application process. Identify the office or branch that handles card requests. Call this office and ask to be mailed any required application forms.
How do I refund my metro card?
If your card expires, it is eligible for a refund only if it’s a Pay-Per-Ride MetroCard. Once it expires, you have two years to transfer any remaining money to a new card. If you want, you can request a refund for an expired metro card by sending a questionnaire to the MTA.
How do I get a MTA card?
Where to buy a MetroCard. You can buy MetroCards by using a MetroCard ticket machine, which are in most subway stations. MetroCards are also available at selected local merchants, at our mobile service vehicles, and through employers with pre-tax transit benefits programs.
Can you check a MetroCard balance online?
Keep in mind that you cannot check your Metrocard balance online. Currently, the New York City Metrocard does not offer an online method for checking your card balance. If you need to access your balance, you’ll need to do so while at the subway station or using the bus.
Is there a MetroCard app?
The OMNY app is currently in the works for iOS and Android.
Can I get a refund on my MTA MetroCard?
Yes you can get a refund for your MTA metrocard. You’ll need to obtain a form from the subway attendant booth, fill it out and mail it in with your metrocard. You’ll then get a refund in the form of a new metrocard in the mail.
Can I Check my MTA MetroCard balance online?
Each city or country has its own system for accessing Metrocard balances. Depending on the system, you may be able to check your balance online, at the station, while boarding the transportation vehicle, or by calling an information line. Find your Metrocard’s corresponding city or country so you can access your card balance quickly and easily.
What to do with expired MetroCards?
If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, bring your expired card to any subway station and ask the agent to make the transfer. After that time, the expired MetroCard must be sent to MetroCard customer claims.
