IS IT help desk a good career?
Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer.
What certifications do I need for IT help desk?
Marketable certifications for help desk technicians and computer support professionals may include the following:
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- CompTIA Security+ Certification.
- MCSA: Windows 10.
- MCSE: Desktop Infrastructure.
What does a IT help desk do?
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
Do you need a degree for IT help desk?
How to become an IT Support Technician. Complete a qualification in information technology, or information technology support, such a Diploma of Information Technology (ICT50115) or a Bachelor of Information Technology. You’ll usually need a senior secondary school certificate or equivalent to gain entry.
Are help desk jobs in demand?
Help desk technicians are in demand. According to the US Bureau of Labor, the number of jobs open to IT support specialists is set to increase by up to 12% by 2024.
What job can I get after help desk?
After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator.
Is Google IT program worth it?
42% said earning their Google IT Support Professional Certification helped them make more money. 37% said earning their Google IT Support Professional Certification helped them get a job. 94% said they would recommend a family member or friend earn their Google IT Support Professional Certification.
What qualifications are needed for IT jobs?
Tech., MCA, and M.Sc. in Computers, and Master’s in Systems Management. Certification, diploma, and PG diploma programmes from reputed institutions are also available. Those interested in an IT career need to particularly focus on mathematics, physics, and chemistry after their class 10.
Which is the best IT Help Desk course?
Some of the courses included there are – – Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications Preview by Scott Jernigan (2h 18m) – IT Service Desk: Management Fundamentals Preview Course by Fancy Mills (2h 38m) – macOS Sierra for IT Administrators Preview Course by Sean Colins (3h 18m)
What can you do at the help desk?
Technical experience isn’t the only skillset you’ll gain at the help desk. Working as a help desk technician will give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization, says Randy Belbin, IT specialist at Technology Seed.
Can a tech career start at a help desk?
“Most careers in tech start at a help desk,” explains Nick Teeple, co-founder of the tech startup Skyline Servers. Landing one of these positions could be your ticket to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience.
Which is the best course for IT support?
1. Google IT Support Professional Certificate (Coursera) 2. Google IT Automation with Python Professional Certificate 3. Free IT Help Desk Training and Tutorials (LinkedIn Learning) 4. Technical Support Fundamental (Coursera) 5. IT Help Desk Course for Professionals (Udemy)
