How much compensation do you get if your train is delayed?
Daily Tickets
| Length of delay | Compensation |
|---|---|
| 15 to 29 minutes | 25% of your single ticket cost or 12.5% of your return ticket cost |
| 30 to 59 minutes | 50% of the cost of your one-way ticket or 25% of the cost of your return ticket |
| 60 to to 119 minutes | 100% of the cost of your one-way ticket or 50% of the cost of your return ticket |
When can you get a refund for a delayed train?
You can get a full refund if your train journey is cancelled. If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late.
What is automated delay repay?
Automated Delay Repay (ADR) is how you can receive Delay Repay compensation if your train is delayed by half an hour or more (15 minutes or more from February 2nd 2020).
How long does automatic delay repay?
You should allow 14 working days for us to process your payment. If you have not received payment after that time, you could contact customer services.
How long do Avanti refunds take?
We will respond to all requests within 28 days. If you’re requesting a refund after 6pm the day before travel then normal terms and conditions apply.
How do I claim my delay train ticket?
Requesting a Refund If you paid your fare using a PRESTO card, you must submit your claim online within seven days of the delayed trip. If you traveled using a paper ticket or a day or group pass, refunds can be claimed at Union Station within seven days of the affected trip.
How do I get a refund for a Cancelled train?
If your train is cancelled due to accidents, breaches or floods and any other reason, you will be refunded the full fare paid by you. To claim this refund, you should surrender your ticket within three days of the scheduled de-parture of the train.
When to apply for automated delay repay for TransPennine Express?
Our Automated Delay Repay (ADR) scheme is applicable to advance tickets used for TransPennine Express journeys on or after 1st July 2019 via tpexress.co.uk or TPExpress app only. You are eligible for ADR if all the following criteria apply to your journey: If you are eligible, you will receive an email within the first few days of your journey.
How can I claim compensation for a train delay?
Delay Repay is a national compensation scheme that most train operating companies use to compensate customers for delays. If your journey is delayed by 30 minutes or more, you can claim compensation by completing the online form or by downloading the paper form.
When do I need to claim delay repay?
Delay Repay is a scheme that most train companies use to compensate passengers for delays on their services. You can usually claim compensation if you’re delayed by 15 minutes or more when you travel with us. For more information, please visit our Delay Repay FAQs.
How long does it take to get a refund for a train ticket?
Season ticket refunds always incur an administration fee of £10. You must apply for your refund within 28 days of your ticket expiring.. We typically handle refunds within 5 days and have a maximum target of one month. If you are delayed by 30 minutes or more, you can apply for Delay Repay Compensation. What type of train ticket is it?
