Can you use Five9 on phone?
Your customers have high expectations for customer service, including real-time customer care options from their smartphones. Five9 Omnichannel Mobile, part of the Five9 Digital Engagement solution, lets you deliver exceptional digital-first customer service to customers on-the-go.
What is Five9 phone system?
Five9 is a multi-tenant cloud contact center service or contact center as a service (CCaaS). Five9 can help you manage all your omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Does Five9 record phone calls?
The Five9 Virtual Call Center Suite provides call center recording capabilities that allow you to record some or all of the calls between agents and callers, or even calls that complete in the IVR, and review them afterward.
What does Five9 cost?
Five9 pricing starts at $100.00 per feature, per month. They do not have a free version. Five9 does not offer a free trial.
Can I use Five9 on my iPad?
The Five9 Supervisor App for iPad takes key features of the standard, web-based Five9 Supervisor Application and delivers them in an easy-to-use iPad application, complete with intuitive icons, swipe controls, and visualized gauges for Key Performance Indicators (KPIs).
What port does Five9 use?
TCP/UDP Port Requirements for Softphone Customers
| Port | TCP/ | Application |
|---|---|---|
| desktop. | ||
| 8080/8081 | TCP | Network Assessment Test (NAT) used by |
| quality.five9.com to verify that your networks are | ||
| ready to receive Five9 traffic. |
Is Five9 a good company?
Great place to be! Five9 is by far the best corporate culture that I have seen and I have worked for a lot of well know Bay Area companies. The people are genuinely nice and enjoy being there. Five9 provides an environment that fosters development and enables you to challenge the process.
Who owns Five9 Inc?
A major contributor to this article appears to have a close connection with its subject.
| Rowan Trollope | |
|---|---|
| Born | 1972 Canada |
| Occupation | CEO, Five9 inc. |
| Board member of | Disruptive Technologies |
| Spouse(s) | Stephanie Trollope |
What does Five9 track?
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem.
What is agent quality management?
Quality Management (QM) helps organizations move beyond random sampling to gain a deeper understanding of its agent/customer interactions by monitoring, evaluating, and studying customer interactions. The QM module is a tool that helps organizations improve agent productivity as well as customer satisfaction.
How many customers does Five9 have?
2,000 customers
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.
Does Five9 have an app?
Five9 apps triple your productivity and maximize agent productivity. Get immediate access to a quote from an expert, or call us at 1-800-553-8159 to learn more.
Where can I find the number for Five9?
Contact Five9 at one of our global offices via phone or email and connect with our sales and services organizations worldwide. 1-800-553-8159 Partners
What do you need to know about Five9 contact center?
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences. Achieve success with our business results approach to sales, implementation, and service.
Where can I work with a Five9 agent?
Agents can work from anywhere in the world, in a corporate office or from home. Five9 has everything you are used to with your on premises contact center and more. Instead of having to design, build, manage, monitor, integrate, maintain, and upgrade your contact center systems yourself, Five9 does it all for you.
What kind of support do I get from Five9?
Every Five9 customer can access our 24/7 phone and online support, which includes product documentation, case management, and a comprehensive knowledge base with hundreds of solutions to common issues.
