Does Ofcom deal with BT complaints?
Low-income tariffs. If your problem is with BT Basic or Kingston Communications’ social access package, complain to your provider. If this does not resolve the problem, contact Ofcom’s Consumer Contact Team on 0300 123 3333 or 020 7981 3040.
How do I complain to BT chairman’s office?
BT complaints contacts
- Call Customer Services on 0800 800 150 or 01793 596 931.
- Email Gavin Patterson (CEO) on [email protected].
- Email Warren Buckly (Head of Customer Services) on [email protected].
- Tweet BT UK.
- Tweet BT Customer Care.
How do I claim compensation from BT?
Call 0800 800 154 to make a compensation claim for repair missed appointments & delays. Call 0800 800 152 to make a claim about start of service missed appointments & delays. You’ll need to make your compensation claim within four months of the date your fault was closed. You’ll find your account number on your bill.
How do I make a complaint against BT?
How to complain directly to BT. BT’s customer service team is on 0800 432 0137. You can also complain via online chat or e-form here – you’ll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.
Who do I complain to about BT Broadband?
Phone number: 0800 800 150. BT on Twitter: @BT_UK. Complain via: The details above or write to BT plc, PO Box 334, Sheffield, S98 1BT.
Can you get a refund on broadband?
From 1 April 2019, the Automatic Compensation Scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
How do I complain about BT Broadband?
How do I complain about my broadband provider?
How to complain about broadband
- Speak to your provider. The first step is to get in touch with your provider’s customer service and make them aware of the issue.
- Escalate the broadband complaint.
- Accept the resolution or request a deadlock letter.
- Complain to the ombudsman.
Where can I make a complaint about BT?
If you’re a home or mobile customer: visit bt.com/complaints where you cancall us, chat to us or log your complaint via the complaints portal ring one of these numbers – For faults 0800 800 151 For complaints 0800 800 150 Or to use a textphone
What to do if you have a problem with BT?
And you may find that the BT Twitter account can provide a quick solution to technical problems. You can also submit a written complaint using the online contact form. If you cannot reach a satisfactory resolution with BT, you can submit a complaint to the ombudsman.
What to do if your BT Broadband is offline?
If it looks like your BT broadband service is offline, there are several tools available for you to check the service status, so you don’t necessarily need to call tech support. First, check the official BT service status page. This will display issues with BT phones, broadband, email, TV and mobile services.
When does BT customer service open for business?
This guide to BT customer services and complaints will tell you BT customer service telephone numbers and addresses, and how to complain when you have a problem. BT customer service opening hours are 8am to 9pm seven days a week. Technical support is available 24/7.
