Do I have to pay return postage for item not as described?

Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

Who pays returned postage?

retailer
Who pays postage for returns? The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).

Do I have to pay to return an Ebay item that is not as described?

Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns.

Do sellers have to refund postage?

Yes you do have to refund exactly what the customer initially paid, incl p/p. You don’t have to refund their return postage costs for a change of mind return (unless its clothing or shoes). All original postage should be refunded regardless of the reason.

What happens if item is not as described on eBay?

Contact your seller If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived.

What can I do if a company won’t refund me UK?

If you can’t get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn’t help, you can contact the Consumer Ombudsman. They’ll aim to help resolve your dispute within 10 working days.

Do companies have to pay for return shipping?

SANDY HAUSMAN, BYLINE: Most companies pay for return shipping only if they made a mistake or if a product is defective, but if the customer doesn’t like the purchase, he or she foots the bill.

What happens if you don’t respond to eBay return request?

If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.

What happens if eBay seller doesn’t respond to return request?

If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days.

Can eBay force a refund?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing. For Trading Cards purchases, we’re changing the time frame for buyers to request a return when the item doesn’t match the listing.

What happens if an eBay seller refuses a refund?

If the seller doesn’t offer returns, the buyer must request a return no later than 3 calendar days after the estimated or actual delivery date. If the seller offers returns, the buyer must request a return within the seller’s return window as stated in the listing.

Who is liable for return postage on a not as described item?

The remaining six fall under not-as-described (NAD) in which case the seller is liable for return postage. (In any case, as temperate_porcine says, you can’t be required to return the item to a country other than specified under item location in the listing, irrespective of from which location the item was posted or the location of the seller) 10.

Do you have to pay return postage on an auction?

Yes auctions are not covered by the distance selling regulations but if the item was bought on “Buy it Now” then it is covered by them, which means that the seller would also be liable to refund return postage. Paypal does not enforce refunds on sellers, it merely refunds customers when the seller refuses to do so.

Do you have to pay for return postage on eBay?

I have an item bought from a seller who claims to be a UK based seller but need to return them because they are not as described, but when I started the return proces i get a message from ebay saying I have to pay for the return postage, I though sellers had to pay for the return.

Can a seller refuse to Pay PayPal return postage?

Paypal does not enforce refunds on sellers, it merely refunds customers when the seller refuses to do so. Yes auctions are not covered by the distance selling regulations but if the item was bought on “Buy it Now” then it is covered by them, which means that the seller would also be liable to refund return postage.