How do I report a faulty Telkom landline?
Need someone to fix your faulty phone line? SMS the word ‘service’ and your 10-digit telephone number to 30591 then follow the easy steps to report your problem, and we’ll attend to it as soon as possible.
How do I get a hold of Telkom consultant?
Calling Telkom Directly. Call 10120 to speak with a customer service agent. This number will connect you with a customer service specialist who will help you with any general issue or concern. You may need to wait on hold for a few minutes, but they will handle any question or concern that you may have.
How do I report a broken phone line?
To report any of the following, please call us on 0800 023 2023 (option 1):
- Damaged underground cables (typically caused by mechanical diggers in built-up areas)
- Loose cables or cables dangling from telephone poles.
- Damaged green cabinets or cabinets with open doors.
- Damaged telephone poles.
How do I report a faulty telephone line?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
How do I lodge a complaint with Icasa?
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to [email protected] or faxed to 012 568 3444.
How do I talk to Telkom customer care?
Corporate Customer Care:
- Telkom Mobile: 200.
- Telkom fixed line: 0800 200 000.
- Other Networks: 020 4600 200.
- Email: – [email protected].
Can I report a fault on someone elses line?
Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated. If it is not possible to be on the premises please make sure when you report a fault on someone else’s line that you have that person’s phone number to hand.
How to report a fault with my Telkom login?
Business Wholesale Help My Telkom My Telkom Login Report a Fault STEP 1: Have you checked if there are any outages in your area? Your service(s) could be temporarily interrupted due to an outage. Check Faults STEP 2: Think you can fix the problem yourself?
What causes a Telkom line to be cut off?
If the problem persists and calls still cut off then the Telkom line is possibly faulty. Report fault to Telkom. Possible causes for this could be 1) the hunting facility needs to be re-activated in Telkom Exchange or 2) a telephone line if faulty. Either way the fault needs to be reported to Telkom.
What are the phone numbers for Telkom Mobile?
Telkom Internet Accounts / Activations. 0800 500 200. ADSL Problems. 0800 237 500 / 0800 375 375. Telkom Mobile Customer Care. 081 180. Broadcasting Services Customer care. 0800 125 330.
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